Frequently Asked Questions (FAQs)
Please contact the TruEntry Support team on the right if you have questions not covered in the below section.
+ What is a Reentry Access Program?
A Reentry/Authorization Access Program is a program designed to ensure that organizations can receive reentry access to a specified area after a disaster. These program's are important because they allow organizations to receive validated mobile/paper credentials that can be identified by local/state law enforcement at checkpoints surrounding a secure area.
Several organizations within the program may require "ride out" crews or personnel who are required to shelter in place at a facility during a storm. The program also covers these personnel by utilizing their credentials for "authorization" to validate that they are able to stay within a secure area post-disaster.
+ What locations does the Reentry Access/Authorization Program support?
The Reentry Access Program's utilize an interoperable credential (CERRA) which means that they can operate in several major areas.
The current supported major locations are as follows:
- Hampton Roads, VA Localities
- Rhode Island
- New York City, NY
- Boston, MA
- Baltimore, MD
- Philadelphia, PA
- Harris County, TX Industrial Sector
We are working every day to expand these locations, and will update this list reguarly throughout 2019.
Please feel free to visit https://truentry.org/cerra-outreach-map to view up to date information om this outreach.
+ What Access Level should I register under?
Please visit https://truentry.org/access-levels for more detailed information.
Access Level 1 – Immediate / Unrestricted Access (Color Code = Red) Immediate and unrestricted access will be granted to:
Estimated Reentry Time: 0-12 hours Post Event
- Parish / Municipal Fire and EMS
- Local, State and Federal Law Enforcement, Homeland Security and Emergency Management
- Military (including National Guard and Coast Guard)
- All other Emergency Response Personnel providing support of CI / KR (based upon the discretion of local authorities)
- “Ride-Out” personnel that are authorized to stay within an area during a major event.
Access Level 2 – Response Support (Color Code = Yellow)
Estimated Reentry Time: 12-24 hours Post Event
- Critical Infrastructure / Key Resources Rapid Response Teams and Subject Matter Experts including, but not limited to, municipal utilities, public works, public health, water, lighting, transportation and communications (at the discretion of local authorities, with preregistered and prequalified CI / KR contracted to support Access Level 1 as first priority)
Access Level 3– Recovery Support (Color Code = Green)
Estimated Reentry Time: 24-48 hours Post Event
- Relief Workers
- Healthcare personnel not included in Access Level 2
- Animal Rescue, Research & Care Organizations
- Other CI /KR and business operators considered critical to recovery efforts (based upon the Discretion of Local authorities)
- Other personnel approved at the discretion of the local authorities
Access Level 4 – Rebuild / Repopulate (Color Code = Blue)
Estimated Reentry Time: 48+ hours Post Event
- All other business operators and residents (as appropriate, subject to safety issues)
+ Where can I learn more ?
+ What is the role of the CERRA Clearinghouse and TruEntry in the Reentry/Authorization Access Program?
The role of the CERRA Clearinghouse and TruEntry is to ensure that local/state/national entities are able to receive access into an area after a disaster utilizing the appropriate credentials. TruEntry facilitates this role by utilizing a system that integrates with both the local jurisdiction, statewide programs, and national infrastructure to ensure that organizations can receive secure credentials into an area.
The responsiblity of approving "Who" should receive access into an area is solely that of the jurisdiction. TruEntry or the CERRA Clearinghouse do not make any decisions for access into an area and simply ensures that the local jurisdiction is able to efficiently make and communicate those access decisions in a timely manner.
TruEntry and the CERRA Clearinghouse also provide no-cost services to law enforcement and jurisdictions to assist in implementation and training, to ensure the access/authorization program operates as effectively as possible.
+ Is there a cost for using a Reentry/Authorization Program?
The Reentry/Authorization Program is provided free to Law Enforcement, Emergency Management, and Public First Responder organizations as an additional tool to make sure our most crucial responding resources can enter without delay.
Critical infrastructure and commercial businesses are asked to pay a small annual fee for each essential person enrolled to help defray costs of the program. This fee ensures they receive nationally interoperable credentials that allow them to request for access into all of the nationally support regions. This fee is also set to decrease throughout the next several years to adjust for the additional organizations utilizing the program.
+ Does the CERRA Clearinghouse, TruEntry, and all other CERRA Program's protect my privacy?
All CERRA Program's protects the privacy of all registered organizations and personnel in three ways:
- These program's follow all Federal and State-level Privacy laws and regulations to ensure any collected data is protected and secured. Data and approval status is only available for viewing with organizations authorized to facilitate and/or approve reentry/transit (e.g. law enforcement/emergency management)
- Data registered within these program's remains the property of the registering organization and the individuals themselves always. Use is only authorized for reentry/transit approval. Data will never be shared or used for any other purpose, nor will it be provided externally to any party for any reason.
- Data registered within the program is limited only to public information that the individual would use to obtain reentry/transit. (e.g. Driver’s License status, Employment Status/Badge) No additional or extraneous information is collected and all collected status information is securely stored using US Government approved encryption protocols.
+ Do I need to buy any new hardware or software to use the system?
No. The CERRA Access Program system is an online, web-based solution that allows all information to be entered and accessed via a web browser. Checkpoint operators are can access the web verification screens via the Mobile Data Terminals in their vehicles, laptop or tablet computers or mobile handheld devices.
+ How do I register and submit personnel into the system?
To register submit personnel into the system please first register with us by visiting the https://truentry.org/registration page and selecting the appropriate jurisdiction.
Once you select the appropirate jurisdiction you will be redirected to a page to start the registration process. Please follow all the steps and the listed tutorials to both register and submit personnel!
Please don't hesitate to contact TruEntry at any time throughout this process.
+ Do I need to submit personnel multiple times, or in multiple areas for access?
No. Organizations register once. The Reentry Access/Authorization Program evaluates personnel against all available areas for approval. The Organization uses the web-portal to review status of access across the system and resolve any issues (e.g. data/approval required for specific areas) to ensure their personnel are pre-approved and ready for any emergency crisis. The Organization can then print Vehicle Access Placards or send Mobile Placards through email/text.